Customer Loyalty App Feature

Refund Incentive™

Overview
App Benefits
How it Works

A Revolutionary New Refund Tool You Can Bank On

Retailers can now leverage returns for an improved bottom line, and a more rewarding customer return experience.

Technological Edge Sets the Stage.

Refund Incentive™, is a major advancement in the processing and management of store credit refunds and sets the retailer stage with a technological edge. It empowers merchants to not only capture refunds as instantly redeemable store credits, but also to bank and manage the store credits in the CLA customer loyalty app.

The result for merchants is the technical capability to reduce the return rate and improve the bottom line, key goals of retailers everywhere. The result for customers is delight over customer return experiences that are fast, efficient, rewarding, and loyalty-building.

Set Up Fast.

While store credit systems typically take some time to set up, the Refund Incentive© set-up time is relatively fast. Merchants first sign up for a paid subscription to the CLA customer loyalty program, then enroll customers, one at a time, into the same program, for no extra cost. Each customer will be assigned their own account within the merchant’s loyalty program where store credits will be banked and stored. The Refund Incentive™ tool is simple to install, easy to use.

“Retailers view the return process as an opportunity to further engage with customers, as it provides additional points of contact for retailers to enhance the overall consumer experience.”

 Mark Mathews, NRF Vice President of Research Development and Industry Analysis

Results Delivered.

The result for merchants is the technical capability to reduce the return rate and improve the bottom line, key goals of retailers everywhere. The result for customers is delight over customer return experiences that are fast, efficient, rewarding, and loyalty-building.

 

Motivate Customers

MOTIVATE your customers to spend larger amounts in your store and more often by rewarding them instantly with “CLA Instant Rewards©," instantly-redeemable store credits that they can spend right away. Learn more> >

Optimize Inventory

OPTIMIZE your inventory with Inventory Incentive© to maximize your inventory ROI.  Inventory Advantage© is a groundbreaking tool for the loyalty industry, the first of its kind available only here. Learn more>>

Promote Specials

PROMOTE with Inventory Advantage’s “promote inventory” feature by assigning greater rewards to seasonal merchandise or overstocked inventory to drive store traffic and move product fast. Learn more>>

Maximize ROI

MAXIMIZE Inventory ROI with Inventory Advantage’s “exclude inventory” feature to exclude certain inventory items from participation in your rewards program. This works well for low profit margin or limited supply inventory. Learn more>>

Target Market

Export your CLA customer data to an optional email marketing platform such as Mailchimp to identify your target audiences, then MARKET to them via email marketing campaigns. Learn more>>  

Accelerate Loyalty

Roll with the CLA app to ACCELERATE your customers' loyalty and repeat business at your store. The CLA App is also called the Customer Loyalty Accelerator.  

Overview
App Benefits
How it Works

The CLA app in three steps

How it works

Immediate Rewards

Your customers receive an immediate in store credit for enrolling in your CLA program and providing accurate digital contact information.

Instant Store Credits

Once the customer is enrolled, they can instantly apply their reward towards purchases at your store, plus earn additional rewards with more spending.

Increased Spending

Customers are motivated to spend more by easy-to-understand, instant store credits – that don’t require complicated point accumulation programs. And rewards can be reloaded based on spending levels set by the merchant.